The Organisation of Economic Cooperation and Development (OECD) is one of the leading organisations in the public policy domain. It provides cutting-edge research and sets international standards on a vast number of policy issues - from labour and tax, to environment and life satisfaction. Together with its members and partners, it represents around 80% of the world trade and investment. Our collaboration with the OECD started in 2014 with a project that aimed to redesign OECD’s internal collaborations tool.
Instead of directly going into the development, the OECD project team wanted to use the opportunity to first reflect more broadly on their user segmentation, the pain points and services that would allow their users to work in a more efficient and effective manner.
While this project led to concrete concept and development tasks for the new internal collaborations tool, it also laid the strategy and roadmap for a whole set of new services to develop in the following years.
Following, we have continued to work closely with the OECD on a number of different projects. Be it a re-design of services, creation of new products or strategic reflection on the experience the OECD offers to its users, we have followed a user-centric methodologies, with intensive user-research and co-construction approach.
Among other projects, we have:
One of the major learnings in this projects came from the fact that the OECD is a consensus based organisation, which impacts the way that decisions are taken and projects implemented. FABERNOVEL’s user-driven methodologies have turned out to be a perfect fit for such an organisational setting, allowing to onboard the stakeholders and end-user all along the way of the project development.
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