Challenge: rethinking tools & processes between multiple stakeholders
The naturalization process is complicated, costly and can be risky for low-income population. Local and national organizations, non-profits, and individual pro bono workers are providing invaluable help to applicants across the country. But the naturalization assistance landscape has become scattered, making scaling a complex issue.
Through field studies, interviews, and participative workshops, we identified pain points, needs & motivations of the different stakeholders. We then co-designed services and processes for the widest adoption.
Result: from eclectic tools to a centralized self-sustaining service.
The result is a fully integrated platform.
– Empowering both legal assistance providers & applicants, for better online or offline actions.
– Allowing anyone to safely complete a naturalization application, at almost no cost, but with the right level of assistance at each step of the process.
– Centralizing large amounts of various legal content, yet providing easy access to personalized advices.
– Nurturing collaboration between advocates on individual cases, and a constant growth of shared information.
– Facilitating the coordination of multiple organizations in multiple locations, and increasing their efficiency for the benefits of a greater number of applicants.